Configure timeout values

The Page Timeout value (for Application Monitoring services) and the URL Timeout value (for Website Monitoring services) define the total time in seconds allowed to successfully load a single page. For example, when the value is set to 30 seconds, a timeout error is automatically generated if the total load time for any page exceeds 30 seconds.

For Application Monitoring services, each transaction may load several different pages. The Page Timeout value applies to the individual pages, but can be overridden within the script to accommodate pages that may take a little longer to load based on page functions or behaviors. For Fullpage services, this timeout value includes the time to download each object, such as images or JavaScript files. Application Monitoring services also have a Transaction Timeout value, which defines the total time in minutes allowed for the transaction to successfully complete.

Fullpage services have an additional Image/Object Timeout value, which defines the maximum time in seconds for an image or page object to load.

Depending on your service's settings, surpassing any of these timeout values could result in a strike or error being logged and an alert message sent out.

If you receive an alert message regarding a timeout value being exceeded, you may need to adjust your timeout settings. You may also wish to investigate a particular page or object if it consistently exceeds the timeout value that has been set.

To access the timeout settings

  1. Click the name of the service for which you want to adjust the timeout values from either from the Dashboard or Services tab.
  2. Open the Settings sub-tab.
  3. Select the Monitoring Settings menu option.
  4. Depending on your service type and level, you could see some of the following options under the Monitoring Options heading:
    • Page Timeout
    • Transaction Timeout
      • This value depends on the length of the monitoring interval. These options come from a service at a 5-minute monitoring interval:

        While these come from a service at a 20-minute monitoring interval - note the additional options that become available with the longer interval:
    • URL Timeout
    • Image/Object Timeout
  5. Click Save Settings after making changes. 

See also