Help_Topics

Ensure Webmetrics emails are not flagged as spam

Sometimes, Webmetrics reports, alert messages, and other communications can be marked as spam and wind up in your Junk folder. The easiest way to solve this issue is to place the servers that Webmetrics mail is sent from on a whitelist, or a trusted sender list.

The following servers should be whitelisted:

116431-node1.www2.webmetrics.com
116432-node2.www2.webmetrics.com
159905-node3.www2.webmetrics.com
node1.backup.webmetrics.com
node2.backup.webmetrics.com
node3.backup.webmetrics.com
tertiary.webmetrics.com

This list includes our primary servers, as well as our backup servers in the event of an emergency.

Once you have whitelisted these servers, try sending a test alert as described in Test_alert_settings.

See also

About_alerts
Add_an_alert_contact_to_a_single_service
Add_an_alert_contact_to_multiple_services_simultaneously
Configure_alerting_options
Create_or_modify_a_contact_group
Modify_who_receives_reports
Paid_alert_contacts
Stop_receiving_alerts
Test_alert_settings