Help_Topics

Set up Maintenance Windows

Overview

Because Webmetrics continues to collect performance data and issue alerts during your services' planned outages and maintenance, you may see invalid performance data in the logs, false alerts, and misleading or incorrect graphs and reports.

Maintenance Windows allows you to schedule planned downtime and automatically restart monitoring when the maintenance window expires.

You can also manually turn off services, but that could result in periods where Webmetrics is neither adequately monitoring your application nor alerting you when legitimate errors occur. Instead, you can use the snooze service function.

You can configure Maintenance Windows for each service or multiple services. Note: You can have duplicate or overlapping maintenance windows.

There are five types of Maintenance Windows available in three categories:

  • One Time Window: a non-recurring window occurring on a specific date and time.
  • Weekly Windows:
    • Weekly Time Block: individual days of the same week in a recurring window
    • Weekly Time Span: multiple days of the same week using a particular time span in a recurring window
  • Monthly Windows:
    • Monthly Time Block: individual days of the same month in a recurring window
    • Monthly Time Span: multiple days of the same month using a particular time span in a recurring window

Access Maintenance Windows
Add a Maintenance Window
Remove a Maintenance Window
Copy a Maintenance Window
Manually start, stop, or snooze a service

Access Maintenance Windows

For a single service
  1. Open the Dashboard or Services tab and click the service name.
  2. Open the Settings sub-tab.
  3. Click Maintenance Windows (figure 1).
  4. The Maintenance Windows page appears, listing any configured or expired windows (figure 2).
  5. Proceed to add a maintenance window or remove a maintenance window.


Figure 1: Settings sub-tab option Figure 2: Maintenance Window
For multiple services
  1. Open the Services tab (or click the Manage Multiple Services link on the left side of the Services tab's page). The Manage Multiple Services window appears.
  2. Open the Global Settings sub-tab. The All Services window appears (figure 3).
  3. Select the check box next to each service for which you want to configure a Maintenance Window, or select the check box in the All Services heading to select all services.
  4. Click Maintenance Windows.
  5. The Maintenance Windows page appears, listing any configured or expired windows (figure 2).
  6. Proceed to add a maintenance window or remove a maintenance window.
    Figure 3: All Services

Add a Maintenance Window
  1. Open the Access Maintenance Window.
  2. Click Create Event. The window expands t o include a dialog at the bottom. You may need to scroll down to proceed.
  3. Click either Add One Time Window, Add Weekly Window, or Add Monthly Window. Figure 4 shows a monthly window.
  4. For weekly and monthly maintenance windows, select either Time Block or Time Span.
  5. Select the time of day and day(s).
  6. Optionally, select the Monitor but do not Alert check box to continue gathering samples without generating alerts. If this check box is cleared, the service temporarily switches off at the beginning of the maintenance window and automatically restarts at the end of the maintenance window.
    • Services with the Monitor but do not Alert check box selected display the icon.
    • Services with the Monitor but do not Alert check box cleared display the icon.
  7. Click Add Window and verify your new window appears in the list of current maintenance windows.
    Figure 4: Maintenance Window for Monthly Time Span

Remove a Maintenance Window
  1. Open the Access Maintenance Window.
  2. Click Delete Events.
  3. Select the checkboxes next to the event (or select the checkbox at the top of the window to select all events) and then click Delete.

Copy a Maintenance Window to other services
  1. Open the Access Maintenance Window.
  2. Click next to the maintenance window you wish to copy. The Select the services to copy this maintenance window to appears (figure 5).
  3. Select one or more service's check box, or use Select All.
  4. Click Copy to Selected Services.
    Figure 5: Copy Maintenance Window

Manually start, stop, or snooze a service

You can manually start, stop, or snooze a service from the Dashboard using the quickbar. Snoozing a service is equivalent to setting a one time maintenance window.

  1. Open the Dashboard tab.
  2. The quickbar at the bottom of the window includes Turn On Selected, Turn Off Selected, and Snooze Selected options (see figure 6). Note: if you do not see the quickbar, click the blue arrow in the page's footer to expand the quickbar (see figure 7).
  3. Select the check box next to each service, or select the check box next to the Group/Service Name heading to select all services.
  4. Click Turn On Selected, Turn Off Selected, or Snooze Selected.
    1. If you click Snooze Selected, the Snooze Selected Services window appears (figure 8).
      1. In the Snooze list, select monitoring and alerting or alerting (equivalent to selecting or clearing the Monitor but do not Alert check box in the Maintenance Window.
      2. In the for list, select how long you want the service to snooze (from 10 minutes--24 hours).
      3. Click Snooze Services.

Snoozed services display the icon in the Dashboard tab (figure 9). A snoozed service also appears in the Maintenance Window (figure 2) as a one time window.

Figure 6: Quickbar in Dashboard Figure 7: Collapsed quickbar


Figure 8: Snooze Selected Services Figure 9: Snoozed Service

See also

About_alerts
Configure_alerting_options
Filter_unwanted_samples_from_graphs_or_reports
Specify_monitoring_agents
Stop_receiving_alerts
Update_scripts