Help_Topics

Stop receiving alerts

If you or someone at your company is receiving alerts and do not wish to, there are several ways to modify how you receive alerts.

If your service is temporarily alerting due to site updates, maintenance, or other known issues:

  1. Set up maintenance windows to stop alerts from being issued to all contacts for a specific period of time.
    • Monitoring will automatically resume normally after the window expires.

You can remove an Alert contact for a single service as follows:

  1. Click on the name of the service you want to update. You can do this either from the Dashboard or the Services window located on the left-hand side of the Services tab page.
  2. Click on the Settings tab to load the Service Settings menu.
  3. Click on the Alert Contacts menu option.
  4. There are four areas where your email address can appear: Diagnostic/Warning Email Contact, and Alert Escalation Level 1, 2, or 3.

    hid# Select the contact you want to remove, and then click the Remove button. Do this for each list where you do not want the contact to appear.
  5. Click the Save Contact Information button at the bottom of the screen.

To remove a contact from several services at once, you can do the following:

  1. Click on the Services tab, which will bring up the Manage Multiple Services tabs. You can also click in the Manage Multiple Services link in the Services window on the left-hand side of the Services tab page.
  2. Click on the Global Alert Contacts sub-tab.
  3. From the All Services list, click the check-box next to the services you no longer want to receive alerts from.
    • Click the check box in the blue heading bar to select all services.
  4. Click the Edit Alert Contacts button. Scroll down to the Remove Contacts section.
  5. In the Remove Contacts section, select the contact name in each list where you do not want the contact to appear.
  6. Click the Remove Contacts button.

If you want to receive some alerts but not others, you can configure which you receive on a service-by-service basis:

  1. Click on the name of the service you want to update. You can do this either from the Dashboard or the Services window located on the left-hand side of the Services tab page.
  2. Click on the Settings tab to load the Service Settings menu.
  3. Click on the Alert and Notification Settings menu option.
  4. Under Notification Settings, for each alert type listed, you can select from the drop-down menu whether you want to be alerted, warned, or simply ignore any errors that occur.
  5. Click the button when you are done making changes.

Contacts may also be listed in one or more alert contact groups. To remove a contact from a group, please refer to Create_or_modify_a_contact_group.

See also

About_alerts
Add_an_alert_contact_to_a_single_service
Add_an_alert_contact_to_multiple_services_simultaneously
Configure_alerting_options
Create_or_modify_a_contact_group
Ensure_Webmetrics_emails_are_not_flagged_as_spam
Set_up_maintenance_windows
Paid_alert_contacts
Stop_receiving_alerts
Test_alert_settings